August 7th, 2001

primary butterflies

On Hell

Hell has got to be pretty close to the evening I had last night.

8:20 pm - get page that Mundelein site (about 25 min north of where I work) connectivity is down.

8:25 pm - get page from coworker that I'm probably going to get a page about the Mundelein site's circuits being down.

8:40 pm - after getting in through the VPN, getting kicked out and not being able to get back in, I call Ameritech about the cirucits (which I luckily have in my scroll back). They tell me a ticket's already been issued. I ask to be notified when they have a status update.

8:50 pm - I get a response from my boss to the page I sent him about the circuits being down. He says: "From the duh, why didn't I think about it file: I'm at home in Mundelein. We don't have power, so the facility is probably down, too." This was the high point of my adventure here, because at least I laughed.

11:30 pm - try and sleep.

12:10 am - get paged by after hours support informing me that the power is out in Mundelein (gee thanks), and that they'll need me to verify that the network is up before they bring their servers up. I call the guy and say 'Here are the names of our routers. If you can ping them, the network is up. If you cannot, then page me.'

1:30 am-ish - fall asleep.

5:30 in the damn moring - get a page from the same after hours guy I talked to at 12:10. He asks me to verify that the network is up. Of course, he hasn't bothered to ping the routers I asked about 5 hours ago. I page him and tell him to ping the damn routers. Of course, I never got a call back from Ameritech like I asked. Big surprise.

5:35 which is really really early - No response from the routers. Get a page from the corp. monitoring people, giving me contact info from a guy who is already on site, and has tried to turn on the network equipment to no avail. Great, this means that the UPS is not on.

5:40 *yawn* without coffee in the am - Did I mention I've never been to Mundelein? Call the guy onsite, get more information and directions to this place out in the middle of nowhere.

6:10 in the morning, still before my alarm would usually go off - Showered, hair twisted up, dressed and getting into the car. Make more calls on the cell phone to get the maintenance people to the site to reset the UPS, the card readers, and the AC.

6:45 and I still don't need to wear sunglasses it's early - Make detour to Caribou Coffee. Surprise the morning people: "Gosh you're in early!" me: "Nnnnngh" Caribou folks who are damn cheery for 6:45 am: "So you'll be wanting a large today, eh?"

7:00 am - caffeine. beautiful, wonderful, sweet caffeine. Driving around, trying to find the site. Have I passed it yet?

7:15 am - Haven't passed it yet, whew. Almost do pass it, but turn in, park. Actually get in, because they've gotten the card readers working. This is a good sign!

7:20 am - Make my way into one of the IDFs, and everything's powered up, and this, too, is good.

7:23 am - Find the computer room, where our main routers are located.

7:24 am - Why in the bleepingdy bleep doesn't my card open the CR door? Call onsite guy.

7:25 am - Get hooked into some bizarre conference call. Give the phone an odd look, and try again. As I'm leaving voice mail, the guy calls me back -- cellphones with call waiting are cool.

7:26 am - He tells me everything is fixed. FIXED! Even before I got there! You'd have THOUGHT they could have bothered to call me and let me know, so I didn't go all the way out into the middle of nowhere just to go 'ooh. network's up, cool.'

7:35 am - In car, cancel 4 pm dentist appointment because they're is just no way on this green earth I'm going to be consious at that time. Sigh, because the next appointment they have is Sept. 14th. Well, at least that gives me time to brush up on my flossing.
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    Should I go home now or after lunch?